Frequently Asked Questions

Here you will find (hopefully) quick answers to your questions. This FAQ has been given an overhaul to reflect some changes we’ve made recently. If you don’t find your answer here please feel free to contact us. Sometimes there is only one person manning our inbox so please understand it may take us a little longer to answer your inquiry.

International Orders

We’ve temporarily suspended international shipping options for the site. At the moment we’re making changes to comply with GDPR rules for European Union privacy requirements. It’s a bit confusing and there are a lot guidelines to be learned. There’s a longer explanation posted in our blog here. We apologize for the inconvenience. It’s only temporary.

Questions about purchasing our decks:

When will this deck (insert any deck title) be available? As demand for decks has increased our ability to keep them in stock has become an issue. To simplify this issue we offer our decks through limited time sales. Our deck sales are one to two deck titles available at a time for a three week period. Decks are ordered at the end of the sale when we know how many are needed. Estimated shipping times are listed with the deck’s sale information. Current or approaching sales are listed on our products page. Please feel free to join our mailing/coupon list to be notified of approaching sales. An opt-in option pops up on the site or you can visit our contact page and request to be on the list.

When will the previewed new decks be available? We’re always working on news decks even as we refine our existing ones. Quite a bit of time and work goes into the creation of a deck and there is double that work to get the decks ready for sale. You can see the progress of new decks over at our deck blog and keep up with news on them as they progress. New decks are typically offered through crowdfunding and we start that process when all of the deck art has been created. Currently we have no set dates for new decks.

Art Print Questions

Is this print available? Most of the artwork we have on our site is available as an open edition 8 by 10 inch matte print. We have so many pieces of art at our disposal many of them simply haven’t gotten the buy now button treatment yet. Contact us with a description or link to the art you’d like as a print and we can go from there. 8 x 10 inch open edition prints are $10 plus shipping and handling.

Does this artwork come in a bigger size? Our artists’ work comes in a variety of sizes and styles. Some sizes and styles are limited edition. Right now we mostly sell limited edition prints (such as giclees or canvas prints) through events or art shows. Since the move we haven’t begun the hefty process of creating an inventory for what prints we have on hand. If something catches your eye but you’d like it larger or as a more traditional fine art print please contact us and we can see what is available or what we can print. Prices for this will vary.

Do you take commissions for artwork? We do! When time permits. Myke and Bethalynne both have impressive portfolios as cover artists and for privately commissioned work. It is only a matter of what you’d like, what you have to invest in it, and how busy our artists are at the moment. Contact us with a description of what you’d like created and the budget you’re working with and we’ll go from there.

General Shop Questions

Order Confirmation: When ordering an item through our online shoppe you will receive an order confirmation from our Paypal account with your transaction information. You will also receive a secondary email to let you know we’ve received your order and are processing it. Our email address uses our url. If you don’t see this confirmation email make sure to check your spam folder. If you’ve ordered something during our closed hours you’ll get this notice when we’re back at the computer.

Shipping Times: Shipping times vary by product. Expected order packaging and shipping times are listed individually for each product. Please refer to that when ordering. Most of our items are shipped priority through the USPS so once they’re dropped off and scanned at the post office delivery times are typically two to three days.

Tracking Info: All of our packages come with tracking information for orders within the US. International orders do not have tracking options once the package leaves the US unless buyer requests a service other than USPS. You will receive an email from our Paypal account with tracking info when your order is ready to ship.

My Order is Damaged: As part of our packaging process we take a time-stamped photo of the box contents of an order with its shipping label. This allows us to quick reference what was shipped and its condition leaving here. If you have an item that looks like it has been damaged in shipping it’s best to document the damage before opening the package. Every order has shipping insurance so that any damage that occurs during shipping is covered. Please contact us as soon as possible when this occurs and we can help you through the process of filing a claim with the post office.

Order Issues/Transaction Completion/Refunds: Please contact us within three days of receiving your package if there are any issues with your order. Transactions are considered complete when tracking information declares an item has been delivered to its destination. Some of our items are non-refundable. This is listed in the item’s product information. All other refundable items are refundable no more than thirty days after delivery. If you have any issues we’re always willing to work with you to resolve them, so just make sure to contact us so we can help.

Restocking/Sold Out Products: Our items that are listed as one of a kind or limited edition are marked as sold out when they’re gone. This will be noted in the item’s product information and it will not be restocked again. Other items, such as our open edition decks or art prints, when marked as sold out this simply means that decks sale is now complete and we have no decks in stock.

Reserving an Item: As a small shoppe we do tend to sell out of items quickly and we know not everyone has the extra funds on hand when an item of ours becomes available. You’re welcome to request to reserve an item or to be placed on a specific item’s list to be notified when it’s available again. Please note that for most items we can only hold a reserved item for one week. This is to be fair to other customers who are waiting on that item as well. Our reserve lists are first come first listed. As mentioned at the start of the FAQ, our decks will now be sold through timed sales so if you’re unable to get the item then, we’re happy to put you on a notification list for when it goes on sale again.

Hopefully that answers the majority of our current questions. As I always say, please feel free to contact us when your question is not answered here. Please keep in mind that I’m alone manning the inbox right now and I am trying to get back to people as quickly as possible. I get quite a few inquiries for the Isidore Tarot alone on any given day. So I’m not being slow and mule like, I’m just swamped. 😉 And if you message comes in after our regular business hours, your response will be coming the next business day.

Bethalynne | F.A.Q. updated 10.5.2017

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